ORDERING PROCESS

OUR ORDERING PROCESS (Including Terms and Conditions)

Email: sales@rhinosports.co.uk         Telephone:  0114 253 0535

 

Enquiry/Quotation: 

After receiving your initial enquiry, we will ask you to supply further information including a design brief, indication of quantities and any requested delivery date.  We will then supply a quotation by return, which will include a lead time.  This is valid for 30 days from date of quotation.

 

Design: 

After acceptance of our quotation, the design process can then begin.  This includes the services of our experienced design team who will submit designs based on your original spec, together with further amendments, where applicable.  The Rhino Sports logo is mandatory on all designs.  Once we have received your emailed approval, you will receive an acknowledgment email from us, which is confirmation of the approved design date.

 

Purchase Order: 

Your order must be placed no later than the point of design approval and should always be placed online.  You will receive an automatic reply advising receipt of your order.  If we have any queries, we will contact you to resolve them.  Once this has been sorted, the order will be acknowledged as a Buyer/Seller contract.   Design reference numbers – prefixed by RS – should always be included.    Your invoice will then be supplied by email and hard copy, and will include costings for carriage charges, where applicable, and VAT.  Where a delivery address is supplied, Rhino Sports will pass this information to our designated carrier together with the supplied mobile telephone number which will be used for delivery confirmation.  For UK mainland delivery only we will endeavour to provide next working day delivery (Mon-Fri) however this is not guaranteed.  Saturday deliveries will incur an additional charge.  For International dispatches please allow up to 10 working days for receipt from the day of dispatch, dependant on the requested postal option and destination.  The option to collect from the offices of Rhino Sports is available but must be selected at the point of ordering by clearly stating “TO BE COLLECTED” in the delivery address field.

 

Payment and Product Ownership:

Full payment must be made on receipt of invoice unless alternative payment terms have been agreed previously.  Payment can be made by bank transfer (see invoice for our details) or by credit/debit card payment via the Rhino Sports contact number detailed above.    All goods remain the property of Rhino Sports until full payment is received.

Order cancellations or amendments will only be accepted by email or in writing and with the prior agreement of Rhino Sports.

On receipt of goods, Rhino Sports should be notified within 2 working days of any defects or production discrepancies.  At our discretion, we will work with you to resolve the issue satisfactorily and as quickly as possible.

In the very rare event that an order is declined, Rhino Sports will contact you to discuss reasons and to offer potential alternatives where at all possible.